OS SDK Interstitial and Rewarded Video Ads FAQ Troubleshooting Guide

1. Advertisement loading exception

1.1 Advertisement is not filled or loaded with errors

Please refer to Advertisement No Filling Problem

1.2 Advertising No Callback Problem

1.2.1 Confirm whether the listening object is configured

• Developers please check whether the listening object is configured Delegate has been set up for ad loading, and parameters need to be passed separately for each ad slot;

1.2.2 Check whether the integration is correct

• Recheck the integration document: SDK configuration and confirm the downloaded Whether all the files in the SDK compressed package have been introduced into the project, you can call the integration detection API to check the integration of the advertising platform.

Each advertising platform Conduct troubleshooting to determine whether it is a problem with a certain advertising platform or all advertising platforms:

• When an advertising platform does not have a callback:
• If only the results are loaded callback, when there is no display and other subsequent callbacks
• Please check whether the load in the code is called in the close callback. Some advertising platforms do not support it. Calling load in the callback before close will cause the problem of no callback, typically with Sigmob.
• Developers please check Third-party advertising platform error codes, if no solution is found in the document, developers are asked to use the debugger mode in our document in their own projects. test.
• If only one callback is missing, please use another test machine to test to see if the same situation exists.

2. Ad display issues

2.1 Ads cannot be displayed

Please confirm whether the advertisement has been filled normally. You can open the SDK log to view the log print of the specific filling result and the filling callback information.

2.2 Abnormal ads display layout

Please confirm the specific advertising platform through the advertising logo or the log printed by the SDK. If the layout is abnormal, the possible causes are as follows:

• Ensure that the imported advertising platform Framework file and Bundle file are imported properly and of the same version.
• Ensure that the verification is performed on the real machine and the network is normal (some template materials need to be loaded on the network).