Troubleshooting Guidelines for iOS SDK Native Advertising FAQ

1. Advertisement loading exception

1.1 Advertisement is not filled or loaded with errors

Please refer to Instructions on the problem of no filling in advertisements

1.2 Advertising no callback problem

1.2.1 Confirm whether the listening object is configured

• Developers are asked to check whether there is advertising in the code Delegate is loaded and set up, and parameters need to be passed separately for each advertising space;

1.2.2 Check whether the integration is correct

• Recheck the integration document: SDK configuration, and confirm the downloaded SDK compressed package Whether all the files in the project have been introduced into the project, you can call the integration detection API to check the integration of the advertising platform

Troubleshoot each advertising platform one by one. Determine whether it is a problem with a certain advertising platform or all advertising platforms:

• If there is no callback on an advertising platform:
• If there is only a callback for loading results and no subsequent callbacks such as display
• Please develop Check whether the load in the code is called in the callback of close. Some advertising platforms do not support calling load in the callback before close, which will cause the problem of no callback. A typical example is Sigmob.
• Developers please check Third-party advertising platform error codes, if no solution is found in the document, developers are asked to use the Debugger mode in our document to test in their own projects.
• If only one callback is missing, please use another test machine to test to see if the same situation exists

2. Advertisement show exception

2.1 Native display exception

• API adjustments have been made to the SDK in version 5.9.70 and above, please refer to the Native Advertising integration documentation to adjust.
• The advertising platform will have requirements for the display material of the advertisement. Please check to make sure that the display material of the native advertisement meets the requirements of the advertising platform. The template advertisement will have MediaView in the returned object of the advertisement, please make sure that MediaView is displayed normally.

2.2 The loading of Native ads is incomplete, and the pictures or videos cannot be displayed

This problem occurs because the app does not enable https and the image does not load.

fix: info.plist file adds the following configuration:

<key>NSAppTransportSecurity</key>
<dict>
    <key>NSAllowsArbitraryLoads</key>
    <true/>
</dict>